Shipping policy

Shipping Policy

Thank you for shopping with Glowenna. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

Glowenna currently ships exclusively to addresses within the United States. We do not offer international shipping at this time.

2. Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping transit time.

Processing may take longer during promotions, high order volumes, or other circumstances outside our reasonable control.

3. Delivery Estimates

Standard Shipping: 3 to 7 business days after dispatch.
Total Estimated Delivery: 4 to 10 business days from the date of order.

Estimated delivery dates are estimates only and are not guaranteed. Delivery may be delayed by the carrier, weather conditions, or other events outside our control.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout based on your destination and order details.

5. Order Cut-Off Time

Orders placed before 11:00 PM Central Standard Time (Monday through Friday) will begin processing the same business day. Orders placed after 11:00 PM or on weekends will begin processing the next business day.

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours after shipment for tracking information to update.

If you have not received tracking information within 4 business days of placing your order, please contact our support team.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Glowenna is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If you notice an address error after placing your order, contact us immediately at support@glowenna.co.

8. Lost, Delayed, or Stolen Packages

If your tracking shows no update for an unusually long period, please contact us with your order number and tracking details. We will work with the carrier to investigate.

Glowenna is not responsible for packages stolen after confirmed delivery to the correct address.

9. Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it. After opening, photograph the product, internal packaging, and shipping label. Contact us promptly with your order number and photographs.

Do not discard the packaging until our review is complete.

10. Split Shipments

On occasion, your order may be shipped in more than one package. If this occurs, you will receive a separate tracking number for each shipment.

Trade Name: Glowenna
Address: 701 N Vista Ridge Blvd, Cedar Park, TX 78613, United States
Phone: +1 (331) 272-8542
Email: support@glowenna.co
Operating Hours: Monday - Friday: 8:00 am - 11:00 pm | Saturday: Closed