Refund policy

Return & Refund Policy

At Glowenna, we want every customer to feel confident when shopping with us. This policy explains when a product may be returned, how to start a return, and how refunds are processed.

1. Standard Return Period

Glowenna accepts eligible return requests made within 30 calendar days after the date of delivery. The return period begins when the tracking information shows that the order was delivered.

A return request must be submitted before the end of the 30-day period.

2. How to Request a Return

To request a return, email support@glowenna.co with the subject line "Return Request" and include:

- Your full name
- Your order number
- The email address used to place the order
- The product or products you want to return
- The reason for the return
- Photographs if the product is damaged, defective, or incorrect

Do not send a product back without prior written authorization from our team.

3. Condition of Returned Products

Unless the product is defective or damaged, returned products must be:

- Unused and in their original condition
- In original packaging where reasonably possible
- Complete with all accessories and inserts
- Free from signs of use, stains, or damage

4. Faux Floral & Home Decor Products

For quality and hygiene reasons, Glowenna may refuse returns of arrangements or branches that have been used, styled, or altered after delivery. This does not apply where the product is defective, damaged, or incorrectly supplied.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible with:

- Your order number
- Clear photographs of the product, packaging, and shipping label

Do not discard the product or packaging until our review is complete.

6. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. The original shipping charge is non-refundable unless required by law.

If the product is defective, damaged, or incorrectly supplied, Glowenna will cover reasonable return shipping costs.

We recommend using a tracked shipping service and keeping your receipt.

7. Refund Processing

After an authorized return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 7 to 10 business days.

8. Exchanges

To request an exchange, contact support@glowenna.co before returning the product. If the exact replacement is unavailable, we may offer a refund or store credit.

9. Cancellations

To cancel an order, contact support@glowenna.co as soon as possible with your order number. Cancellation may not be possible once the order has been packed or shipped.

10. Contact Us

Trade Name: Glowenna
Address: 701 N Vista Ridge Blvd, Cedar Park, TX 78613, United States
Phone: +1 (331) 272-8542
Email: support@glowenna.co
Operating Hours: Monday - Friday: 8:00 am - 11:00 pm | Saturday: Closed