Privacy policy

At Glowenna, accessible from glowenna.co, protecting the privacy of our visitors and customers is one of our top priorities. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal data remains secure.

Last updated: September 24, 2026

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, billing address, shipping address, order details, account information, and information submitted through forms.

When you place an order, payment information is processed by third-party payment providers. Glowenna generally does not store complete payment-card numbers. We may receive transaction information such as payment status, last four digits, and billing confirmation.

We may automatically collect technical and usage information such as IP address, browser type, device type, operating system, approximate location, pages visited, referring website, search terms, and interactions with emails or advertisements.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

- Order Fulfillment: Processing payments, arranging shipping, providing order confirmations, and handling returns or support requests.
- Customer Communication: Responding to inquiries, sending tracking updates, and providing assistance with your orders.
- Store Improvement & Analytics: Monitoring site usage, analyzing shopping trends, and optimizing our store experience.
- Fraud Prevention: Screening orders for potential risk or fraudulent activity to keep our store and customers secure.
- Marketing: Where permitted by law, sending information about products, promotions, or new arrivals.

3. Sharing Your Information

We may share your personal information with trusted third-party service providers solely to help us operate our business and fulfill our services to you:

- Payment Processors: Your payment details are processed securely through certified payment gateways. We do not store full credit card numbers on our servers.
- Shipping & Logistics Carriers: We share your shipping address and contact details with shipping partners to deliver your purchases.
- E-Commerce & Hosting Platforms: Our website platform hosts and processes data in accordance with strict security standards.

We may also share your information to comply with applicable laws, respond to a legal request, or protect our legal rights.

Glowenna does not sell personal information for money.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us remember items in your shopping cart, understand your preferences, and compile aggregate data about site traffic.

You can choose to disable cookies through your individual browser settings, though some features of the site may not function properly as a result.

5. Marketing Communications

Where permitted by law, Glowenna may send information about products, promotions, or new collections. You can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails. Transactional messages about orders, payments, or shipping will still be sent when necessary.

6. Your Rights & Choices

Depending on where you reside, you may have specific rights regarding your personal information:

- Access & Correction: You have the right to request access to the personal data we hold about you or request that we correct inaccurate details.
- Deletion Request: You may request that we delete your personal information, subject to certain exceptions required by law.
- Opt-Out: You can opt out of receiving promotional emails at any time.

To exercise any of these rights, please contact us using the details below.

7. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children

Glowenna does not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised date. Material changes may be communicated through the website or other appropriate channels.

10. Contact Us

Trade Name: Glowenna
Address: 701 N Vista Ridge Blvd, Cedar Park, TX 78613, United States
Phone: +1 (331) 272-8542
Email: support@glowenna.co
Operating Hours: Monday - Friday: 8:00 am - 11:00 pm | Saturday: Closed