Refunds & Returns Policy
We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.
Return Eligibility
You can return an item within 30 days from the delivery date.
To qualify:
- We accept returns of both defective and non-defective products.
- We also accept returns of new and slightly used products.
- Items must be in their original packaging with all accessories included.
How to Request a Return
Reach Out First
Contact us at contact@glowenna.co or call +1 (331) 272-8542 to initiate a return. If your item is damaged or defective, please include clear photos and a short description of the issue.
Wait for Instructions
We will review your request and send return instructions. Please do not ship anything back before receiving approval.
Return the Item
Once approved, ship the item using a trackable and insured shipping method. A valid tracking number is required.
Refund Process
After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days.
- You will receive a full refund, including original shipping and handling fees.
- We do not charge restocking fees.
Wrong or Damaged Items
If your item is defective, damaged, or incorrect, please contact us and include photos of the issue.
In most cases, no return will be required. Depending on your preference, we will:
- Send a replacement item, or
- Issue a full refund.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us:
📧 Email: contact@glowenna.co
📞 Phone: +1 (331) 272-8542
📍 Address: 701 N Vista Ridge Blvd, Cedar Park, TX 78613, United States
